Admin and customer service volunteer: crisis navigator team

Our Crisis Navigators assist people at risk of losing their homes, who are unable to pay priority bills, have rent arrears or difficulties paying mortgages, secured loans or service charges. Through a number of services, they aim to improve people’s finances and alleviate poverty in the long term so to avoid people becoming homeless.

The team is seeking an enthusiast and proactive volunteer with great customer service to assist in gathering feedback on the impact this project has had on vulnerable clients. If you are looking to develop your administrative and customer service skills, this role will provide you with invaluable client contact experience and an insight into the problems faced by diverse communities.

Commitment: every Wednesday afternoon between around 12 noon and 4 pm, on an ongoing basis for at least three to six months
Location: you will be required to attend the Croydon office for training purposes; after completion of training, you may also volunteer from home
Start date: as soon as possible

For more details about the role, please download the volunteer pack. To apply, please send a CV and covering letter to This is a rolling recruitment and so your application will be considered as soon as we receive it.