Crisis Navigator Team – Admin and Customer Service Volunteer

Our Crisis Navigators assist people at risk of losing their homes, who are unable to pay priority bills, have rent arrears or difficulties paying mortgages, secured loans or service charges. Through a number of services, they aim to improve people’s finances and alleviate poverty in the long term so to avoid people becoming homeless.

The team is looking for an enthusiast and proactive volunteer with great customer service skills to assist gathering feedback on the impact this project has had on vulnerable clients, by running questionnaires and contacting clients on the phone to ensure they have managed to save and remain in their homes.

If you are seeking to develop your administrative and customer service skills, this role will provide you with invaluable client contact experience and an insight into the problems faced by diverse communities.

Commitment: Every Wednesday for at least three to six months
Location: Croydon initially with the possibility of working from home once training has been completed
Start date: As soon as possible

For more details, please download our volunteer pack. To apply, please send your CV and a covering letter to Please note we will fill the role as soon as the right candidate has been found so it is in your interest to apply as soon as possible.