The special attention and time she gave me made a big difference

‘I had a stroke on a train and someone told me I should do a PIP claim. My GP surgery gave me the number for the Law Centre. I spoke to Maha and she promised to help me fill out my form.

‘With the help of a friend I went to see her. She gave me special time and had so much patience. She explained how to fill out the form and how to say how I’m feeling about things. She asked me so many questions about my situation and took lots of notes so we had really detailed information.

‘After we submitted the form I was waiting for five months. She followed up and sent an email. I was told the decision would be six weeks after the assessment, but two weeks later I heard that my application had been accepted.

‘When I got the news I was really happy. Maha did a very good job. The special attention and time she gave me made a big difference.

‘I’m still struggling with my housing as I need to move into ground-floor accommodation, but I’m really happy with the help Maha gave me. She was so helpful.’

Laila* was referred to our Crisis Navigation service. Our Crisis Navigator worked with her to help her apply for Personal Independence Payment (PIP). The application was successful and Laila is now receiving PIP.

*not her real name