Consumer rightsGet advice
The law protects your consumer rights when you buy goods or services.
We can provide free initial advice if you’re treated unfairly or when things go wrong, so you know what steps to take next. You’ll be advised by lawyers who volunteer their time to help people in our local community.
If you need advice, please get in touch using our contact form if you can.
Alternatively, you can phone us on 020 8767 2777. Please note that our phone lines are very busy at the moment, and you may find it quicker to use our contact form.
We can help with
- Issues under the Consumer Rights Act
- Identity theft
- Disputes with phone and electricity companies
- Issues with some – but not all – insurance companies and banks
We can’t help with
- Motoring offences
- Ongoing support and representation in consumer rights cases
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Sometimes we’re not able to help everyone who turns to us, even though we want to.
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