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I need advice about housing

Please complete these quick questions to find out if we can help with the issue you’re facing. Alternatively you can phone us on 020 8767 2777.

What housing issue do you need help with?*
- Eviction and possession proceedings (including unlawful eviction)
- Succession for tenants
- Rented home in such poor condition that it’s affecting your health (disrepair)
- Homelessness
- Injunctions
- Getting rent deposits back
- Renter’s problems with estate agents
Do you qualify for legal aid?*
Check if you’re eligible here
- Yes, and I can provide evidence of my income (including last 3 months’ bank statements) if the Law Centre can take on my case.
- No
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EVICTION AND POSSESSION PROCEEDINGS
Are you responsible/liable for paying rent for your home?*
(This includes rent money that comes from your Universal Credit or Housing Benefit.)
- Yes
- No
Have you received a Notice of Eviction from a Court Bailiff?*
- Yes
- No
Have you received Notice that you must attend a Court hearing about possession of your home?*
- Yes
- No
Has your landlord given you a notice asking you to leave your home?*
- Yes
- No
Have you been evicted from your home, or has anyone tried to evict you, without a court order?*
- Yes
- No
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SUCCESSION FOR TENANTS
Do you live in a property which you are not the tenant of?*
- Yes
- No
Has the tenant died?*
- Yes
- No
Are you claiming that you have a legal right to succeed (take on) the tenancy?*
- Yes
- No
Has the landlord applied to court for possession?*
- Yes
- No
Has the landlord served you with notice to leave the property?*
- Yes
- No
Hidden
Succession Q12 No
We’re sorry but it looks like we can’t help with your issue, because legal aid (if you’re eligible) for succession is only available once a landlord has served a notice. You can search for other sources of help and advice here.

Search for other advice

Find other local agencies or solicitors who may provide help with the issue you’re facing.

Find other advice
Find a solicitor
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RENTED HOME IS IN SUCH POOR CONDITION THAT IT’S AFFECTING YOUR HEALTH
Is your rented home in such poor condition that it could seriously affect the health or safety of you or your family?*
- Yes
- No
Have you reported the disrepair to your landlord?*
- Yes
- No
Do you need advice on how to report the disrepair and get the repairs done?*
- Yes
- No
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HOMELESSNESS
Are you homeless or threatened with homelessness?*
(This includes if you have to leave your accommodation within 56 days, or your accommodation is unsuitable for your needs.)
- Yes
- No
Have you told a Council that you’re homeless but they have not taken a homelessness application from you, and you want advice about this?*
- Yes
- No
Have you made a homelessness application to a Council?*
- Yes
- No, and I need help to make a homelessness application to the Council
Has the Council made a decision on your homelessness application?*
- Yes
- No, and I need help to find out about a Council decision
Has the Council written to you saying that they won’t house you, and you want to challenge this?*
- Yes
- No
Are you living in emergency or temporary accommodation provided by a Council?*
- Yes
- No, and I am street homeless/rough sleeping or sofa-surfing, and I need help to try to get emergency accommodation
Are you concerned that the temporary accommodation you’ve been provided with is unsuitable for your needs?*
- Yes
- No
Have you been made an offer of permanent accommodation but you’re concerned it’s unsuitable for your needs?*
- Yes
- No
Do you have concerns with the way in which the Council has dealt with any part of your homelessness application?*
- Yes
- No
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INJUNCTIONS
Have you been notified that your landlord has applied to court for an injunction, because of complaints about your behaviour?*
- Yes
- No
If you need advice about Injunctions
Please complete this form and press submit at the end.
Name*
Prefix First Last
Date of Birth*
Contact Phone Number*
Email*
What borough do you live in?*
- Croydon
- Merton
- Kingston
- Sutton
- Wandsworth
How did you hear about us?*
Do you or any of your household have a disability or long-term health problem?*
- Yes
- No
Please tell us about this here:*
If you have a family who lives with you, please give details including age(s) and gender(s)
Is your landlord:*
- Housing association
- Council
- Private landlord (individual or company)
Do you have a date for a court hearing or any other court deadline?
If you do, please tell us about it here, including any dates
Please tell us what reasons your landlord has given for applying for an injunction
Have you been served with Notice to leave your home?*
- Yes
- No
In the box below, please briefly state what help you’re looking for from the Law Centre*
If you need advice about homelessness:
Please complete this form and press submit at the end.
Name*
Prefix First Last
Date of Birth*
Contact Phone Number*
Email*
What borough do you live in?*
- Croydon
- Merton
- Kingston
- Sutton
- Wandsworth
How did you hear about us?*
Do you or any of your household have a disability or long term health problem?*
- Yes
- No
If yes, please give details below, including whether you or a member of your household are currently on medication and/or receiving treatment.*
If you have a family who lives with you, please give details including age(s) and gender(s)
If a Council has refused to house you, please tell us the reason they’ve given:
- Not eligible
- Not homeless
- No priority need
- Intentionally homeless
- No local connection
Please briefly tell us why you think this Council decision is wrong
What is the date of any homeless decision you want to challenge?
- I don’t know
Have you received the decision in writing
- Yes
- No
If you do not have any accommodation, have you asked the council for accommodation and been refused?
- Yes
- No
If you do not have any accommodation, do you have anywhere indoors to stay/sleep tonight?
- Yes
- No
Please tell us your nationality/immigration status.
We ask this because it could impact on your eligibility for housing.
Please tell us your monthly income, including any benefits and earned income.
We ask this because it could also impact on your eligibility for housing.
If you want advice because you think your emergency or temporary accommodation is unsuitable, please briefly tell us why here.
(If you’ve received an offer of a home from the Council, we usually advise people to accept the offer and ask for a review of the suitability.)
If you think an offer of accommodation from the Council is unsuitable, please briefly tell us why.
(If you’ve received an offer of a home from the Council, we usually advise people to accept the offer and ask for a review of the suitability.)
In the box below, please briefly state what help you’re looking for from the Law Centre*
If you need advice about the poor condition of your home
Please complete this form and press submit at the end.
Name*
Prefix First Last
Date of birth*
Contact phone number*
Email*
What borough do you live in?*
- Croydon
- Merton
- Kingston
- Sutton
- Wandsworth
How did you hear about us?*
Do you or any of your household have a disability or long-term health problem?*
- Yes
- No
Please tell us about this here:*
If you have a family who lives with you, please give details including age(s) and gender(s)
Is your landlord:*
- Housing association
- Council
- Private landlord (individual or company)
Please tell us what is wrong with your home and how it is affecting you or your family:*
Please briefly tell us about how you’ve reported the problem to your landlord*
(including the date you reported it)
In the box below, please briefly state what help you’re looking for from the Law Centre*
If you need advice about succession
Please complete this form and press submit at the end.
Name*
Prefix First Last
Date of birth*
Contact phone number*
Email*
What borough do you live in?*
- Croydon
- Merton
- Kingston
- Sutton
- Wandsworth
How did you hear about us?*
Do you or any of your household have a disability or long-term health problem?*
- Yes
- No
Please tell us about this here:*
If you have a family who lives with you, please give details including age(s) and gender(s)*
Is your landlord?*
- Housing association
- Council
- Private landlord (individual or company)
Do you have a date for a court hearing or any other court deadline?*
If you do, please tell us here, including any dates
What is the date when you need to give up possession, or the date after which proceedings can begin?*
What is your relationship with the tenant?*
When did the tenant die?*
How long did you live with the tenant?*
13. In the box below, please briefly state what help you’re looking for from the Law Centre*
If you need advice about unlawful eviction
Please complete this form and press submit at the end.
Name*
Prefix First Last
Contact phone number*
Email*
What borough do you live in?*
- Croydon
- Merton
- Kingston
- Sutton
- Wandsworth
How did you hear about us?*
Do you or any of your household have a disability or health problem?*
- Yes
- No
Please tell us about this here.*
If you have a family who lives with you, please give details including age(s) and gender(s)
Is your landlord:*
- Housing association
- Council
- Private landlord (individual or company)
- Resident landlord (ie you live in the property with the homeowner and pay them rent)
When did your tenancy start?
Have you been served with Notice to leave your home?*
- Yes
- No
What has your landlord done to try and make you leave the property?
If you’ve already been evicted, when did you leave the property?
In the box below, please briefly state what help you’re looking for from the Law Centre*
If you need advice about eviction/possession
Please complete this form and press submit at the end.
Name*
Prefix First Last
Date of Birth*
Contact phone number*
Email*
What borough do you live in?*
- Croydon
- Merton
- Kingston
- Surrey
- Sutton
- Wandsworth
How did you hear about us?*
Do you or any of your household have a disability or health problems?*
- Yes
- No
Please tell us about them briefly here*
If you have a family who lives with you, please give details including age(s) and gender(s)
Is your landlord:*
- Housing association
- Council
- Private landlord (individual or company)
What type of tenancy do you currently have?*
- Secure tenancy
- Assured tenancy
- Assured shorthold tenancy
- Non-secure tenancy
- License
- I don’t know
Please tell us about your income, including any benefits and earned income*
How much is your rent?*
How is your rent paid?*
Please include how much is covered by benefits and how much is paid by you.
When did your tenancy start?*
Did you pay a deposit?*
- Yes
- No
- I Don’t know
Was the deposit protected (in a tenancy deposit scheme)?
- Yes
- No
- I don’t know
If you have a Notice of Eviction from a court bailiff, on what date are you due to be evicted?
Do you know why possession is being asked for?
Please give brief details
Do you have a date for a court hearing or any other court deadlines?
If you do, please tell us about them here, including dates
Are there any problems with the condition of your home?
If there are, please briefly tell us about the problems here
If you’ve received a Notice about possession that’s not from a court bailiff, please tell us which sort it is.
It should say at the top of the Notice you’ve received:
- Notice of Seeking Possession
- Section 21 Notice
- Section 8 Notice
- Notice to Quit
Please tell us any key dates on the Notice you’ve received, and what they’re for:
In the box below, please briefly state what help you’re looking for from the Law Centre*
Hidden
Pro bono contact form
We may be able to offer free initial advice on your issue, from one of our volunteer legal advisers. Please complete this form and press submit at the end.
Name*
Prefix First Last
Address*
Street Address Address Line 2 City Postcode
Email*
Contact phone number*
What borough or Council area do you live in?*
- Croydon
- Merton
- Kingston
- Surrey
- Sutton
- Wandsworth
How did you hear about us?*
Do you have any documents in support of your case?*
- Yes
- No
Please only send documents to us if we’re able to offer you an advice appointment.
This is a guide to the documents you may need. If we can offer you an appointment, we’ll let you know how to send your documents to us.
Have you ever received advice from a volunteer adviser at one of our legal advice clinics before?*
- Yes
- No
How many times?*
If you’re seeking advice about a dispute, please can you confirm the name of the person or organisation you have a dispute against?
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GDPR
Do you have arrears in your rent or mortgage?*
- Yes
- No
Would you like to be contacted by a member of our Crisis Navigation Team to see if we can help you?*
- Yes
- No
Do you have any debts you are struggling to repay?*
- Yes
- No
Would you like to be contacted by a member of our Money Advice Team to see if we can help you?*
- Yes
- No
Please give brief details of your debt issue/s.*
Please answer the following questions to help us find out if there are any groups in our community we are not currently supporting:
What is your gender?*
- Man
- Woman
- Non-binary
- Prefer not to say
What is your age?*
- 18-24
- 25-34
- 35-44
- 45-54
- 55-64
- 65 and over
- Prefer not to say
What is your ethnicity?*
- White
- Black
- Asian
- Mixed
- Other
- Unknown
- Prefer not to say
Further choices*
- White British
- White Irish
- White Other
Further options*
- Black British
- Black Irish
- Black or Black British African
- Black or Black British Caribbean
- Black or Black British Other
Further options*
- Asian British
- Asian Irish
- Asian or Asian British Indian
- Asian or Asian British Pakistani
- Asian or Asian British Bangladeshi
- Asian or Asian British Other
- Chinese
- Asian Other
Further choices*
- White and Black Caribbean
- Mixed White and Black African
- Mixed White and Asian
- Mixed Other
Do you have a Disability (please select all that apply)*
- Blind
- Deaf
- Hearing Impaired
- Learning Disability/Difficulty
- Long-Standing Illness or Health Condition
- Mobility Impairment
- Not Considered Disabled
- Prefer not to say
Your consent to South West London Law Centres holding your information

The personal data you are sharing with us through emails and forms will be stored internally, securely and accurately, for the purpose of responding to your enquiry (and any associated purposes). It will not be shared with third parties unless you authorise us to do so.

If you want any more information about how we use your personal data, you can read our Privacy policy.
I consent to the Law Centres sharing my details with our legal advisers for the purpose of providing legal advice*
- Yes
- No
I consent to the Law Centre using my anonymised data for the purpose of monitoring and evaluation.*
- Yes
- No
I would like to join the network of community members for people living across south-west London*
- Yes
- No
I am contacting you because I heard about you on the radio*
- Yes
- No
I would like to receive the Law Centre’s monthly newsletter with updates on news and services*
- Yes
- No
Hidden
Can't help
We’re sorry but it looks like we can’t help with your issue. You can search for other sources of help and advice here.

Search for other advice

Find other local agencies or solicitors who may provide help with the issue you’re facing.

Find other advice
Find a solicitor

EVICTION AND POSSESSION PROCEEDINGS

SUCCESSION FOR TENANTS

Succession Q12 No

We’re sorry but it looks like we can’t help with your issue, because legal aid (if you’re eligible) for succession is only available once a landlord has served a notice. You can search for other sources of help and advice here.

Search for other advice

RENTED HOME IS IN SUCH POOR CONDITION THAT IT’S AFFECTING YOUR HEALTH

HOMELESSNESS

INJUNCTIONS

If you need advice about Injunctions

If you need advice about homelessness:

If you need advice about the poor condition of your home

If you need advice about succession

If you need advice about unlawful eviction

If you need advice about eviction/possession

Pro bono contact form

We may be able to offer free initial advice on your issue, from one of our volunteer legal advisers. Please complete this form and press submit at the end.

GDPR

Please answer the following questions to help us find out if there are any groups in our community we are not currently supporting:

Your consent to South West London Law Centres holding your information

Can't help

We’re sorry but it looks like we can’t help with your issue. You can search for other sources of help and advice here.

Search for other advice