If it were not for the services of South West London Law Centres, I would not be able to get my Personal Independence Payment back

‘I was not getting any Personal Independence Payment and I did not understand why it had stopped because I have a long-term health condition. I contacted the Department for Work and Pensions and I was told that I needed to make an application for a mandatory reconsideration if I believed the decision to stop my Personal Independence Payment was wrong.

‘I needed help to write the letter for a mandatory reconsideration and I contacted South West London Law Centres. I had an appointment with the crisis navigator and welfare benefit solicitor. I provided new medical documents from my doctor and physiotherapist. I want to thank Shanice for writing the letter for the mandatory reconsideration.‘

Charlie* came to the Law Centre because his Personal Independence Payment had stopped. Our crisis navigator helped him write a mandatory reconsideration letter and showed that he was unable to do a lot of the different activities in the daily living and mobility component of the Personal Independence Payment.

The mandatory reconsideration letter was successful and Charlie started receiving his Personal Independence Payment again. It has been backdated from the date it stopped and the award runs until 2024. Charlie was awarded the enhanced rate for mobility and enhanced rate for daily living. He is now receiving £89.60 per week for the daily living component and £62.55 per week for the mobility component of Personal Independence Payment.

*not his real name