Crisis Navigation

Unable to pay your essential bills, and have arrears of rent, mortgage, secured loan or service charge?

If your home could be at risk, we can help you overcome your immediate situation and find ways to improve your finances long term.

Our expert crisis navigators can apply for discounts and grants on your behalf and advise on benefits claims to help you stay in your home. Additional support is available from our housing and money advice teams where needed.

This service is currently available for residents of Wandsworth only.

You can access the service by sending a text message via WhatsApp to
07743 729833 giving your name, postcode and a brief summary of your situation, or email One of our team will get back to you, normally within two working days, although please note that the service is currently over-subscibed so it may take a little longer.

You can also phone our money advice team on 020 8667 9252 or get in touch by completing our debt contact form and they will refer you.

If you are struggling with your finances we run a series of free money webinars to help you take control of your situation and improve your money management skills.

You may find it helpful to read our Q&A articles on a range of topics compiled by our money advice team.

We can help with

  • Rent arrears
  • Discretionary Housing Payment Applications
  • Warm Home Discounts
  • Water Discount forms
  • Basic benefit checks
  • Chasing benefit claims
  • Straightforward benefit applications for Universal Credit, housing benefit, Council Tax Support, Council Tax Reduction, carer’s allowance
  • Information on Personal Independence Payments (PIP)

We can’t help with

  • Challenging benefits overpayments
  • Complex benefits applications
  • Challenging parking fines